Support
The fastest way to reach a human is by email at support@toankhontech.com. Please include your iOS version and a short description of what happened.
Common questions
The mic button doesn't seem to do anything.
Open Settings → Privacy & Security → Microphone on your iPhone and make sure TranslateGo is allowed.
I get "device is not registered" when I tap the mic.
This happens if the first-launch attestation step didn't complete. Force-quit the app and relaunch. If it persists, go to Settings → Reset all data in the app, then relaunch — this triggers a fresh attestation.
The translation is wrong / cuts off.
Speech translation is automated and works best with clear audio, distinct sentences, and supported languages. Try moving to a quieter location and speaking in shorter chunks. If you still see consistent issues, please email us with the language pair you were using.
I hit the daily limit too quickly.
The free tier is 10 minutes per device per day. The timer counts only while you're actively recording — pausing between sentences doesn't burn it. If you want unlimited, TranslateGo Pro is on the way; we'll announce it in-app.
Will my translations sync to my other iPhone?
Not in v1. History is stored only on the device you used. iCloud sync is on the roadmap.
Bug reports
The most helpful bug report includes:
- iOS version (Settings → General → About → Software Version)
- What you were doing when the issue happened
- The two languages you were translating between
- Whether you were on Wi-Fi or cellular
Feature requests
We read everything. Email support@toankhontech.com with "Feature request" in the subject.